Report Damage - ASAP

Damage Report for Customers

Should your package be damaged during delivery, we carry ASAP Delivery Insurance. When on the app, you have the ability to choose the following insurance options:

  • $5 insurance coverage for $100 worth of damage
  • $10 insurance coverage for $250 worth of damage

To file a damage report with ASAP, please complete the ASAP Damage Claim Form.

Please Note: Damages sustained to an ASAP driver’s vehicle in an auto accident is the driver’s responsibility and should be addressed by their own auto insurance carrier directly. ASAP requires all drivers to have In-state auto insurance with their name on the policy.


Please provide the following required information to process and compensate your claim.
  • Drop files here or
    Accepted file types: jpg, gif, png, jpeg.
    (Max upload size: 5MB)


  • Picture of the goods without packaging before pickup
  • Picture of the goods with packaging that documents that the goods could be transported properly and safely
  • Picture of the damage